Privacy Policy — jililevo

1 Data We Collect

When you interact with jililevo — whether by registering an account, making a deposit, placing a bet, or simply browsing our platform — we may collect certain categories of personal information. We collect only the data that is reasonably necessary to provide our services, comply with our obligations, and keep the platform safe for all players.

Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile phone number, and chosen username and password.
• Identity verification (KYC) documents: Government-issued photo ID (national ID card, passport, or driving licence), proof of address documents, and in some cases a selfie photograph for verification purposes.
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details (Visa, Mastercard) where applicable. Full card numbers are never stored on our servers; card processing is handled by our PCI-compliant payment partners.
• Support communications: Any messages, complaints, or queries you send to our support team via live chat, email, or any other communication channel.
• Preferences and settings: Responsible gaming preferences, deposit limits, self-exclusion settings, and notification preferences you configure in your account dashboard.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device type (desktop/mobile), and screen resolution.
• Usage and session data: Pages visited, game sessions played, bet history, session duration, click patterns, and navigation paths within jililevo.
• Geolocation data: Approximate location derived from your IP address, used to apply regional access restrictions and comply with our geographic eligibility rules.
• Cookie and tracking data: Session cookies, preference cookies, and analytics identifiers as described in our Cookies section below.

Summary of Data Categories

2 How We Use Your Data

jililevo processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose incompatible with those stated at the time of collection. The primary purposes for which we process your data are as follows:

• Account management: Creating, maintaining, and securing your jililevo player account, including password resets, security notifications, and session management.
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; crediting winnings; executing bets; and enabling access to games provided by Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other licensed studios.
• Identity verification (KYC): Confirming your age (18+ requirement), verifying your identity, and conducting anti-money-laundering (AML) checks as part of our commitment to responsible and lawful platform operation.
• Fraud prevention and security: Monitoring for suspicious activity, multiple account detection, payment fraud, bonus abuse, and other behaviours that may indicate violation of our Terms & Conditions.
• Responsible gaming: Monitoring player behaviour for indicators of problem gambling, enforcing deposit limits and self-exclusion requests, and providing timely intervention where appropriate.
• Customer support: Responding to your queries, resolving disputes, processing complaints, and maintaining records of support interactions for quality assurance purposes.
• Legal and compliance obligations: Retaining transaction records, communicating with financial intelligence authorities when legally required, and maintaining audit trails for regulatory purposes.
• Platform improvement: Analysing aggregate usage data and performance metrics to improve the user experience, fix technical issues, and develop new features.
• Marketing communications: Sending you promotional offers, bonus notifications, and event updates (such as BPL season offers, Eid promotions, or Pohela Boishakh bonuses) only if you have opted in to receive such communications. You may unsubscribe at any time.

3 Data Sharing & Third Parties

jililevo does not sell or rent your personal data to any third party. We may, however, share specific data with carefully selected service providers and partners who assist in delivering our services, under strict contractual data protection obligations. The categories of third parties with whom data may be shared are:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transaction-level data necessary to process deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks.
• Identity verification providers: Third-party KYC and AML service providers may receive identity documents and verification data to assist with age and identity checks. All such providers are bound by data processing agreements with jililevo.
• Game content providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other studios may receive session identifiers and bet-level data required to deliver and audit game outcomes. These providers do not receive your full identity profile.
• Analytics providers: Anonymised or pseudonymised usage data may be shared with analytics platforms to help us understand platform performance and user behaviour. No personally identifiable information is included in these analytics datasets.
• Legal and regulatory authorities: jililevo will disclose personal data to law enforcement, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or regulatory demand. We will notify affected users where legally permissible.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the jililevo business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

4 Cookies & Tracking Technologies

jililevo uses cookies and similar technologies (such as local storage and session tokens) to enable core platform functionality, remember your preferences, and gather performance analytics. A cookie is a small text file placed on your device by your browser when you visit our site.

Types of Cookies We Use

We do not use third-party advertising or retargeting cookies. jililevo does not participate in cross-site behavioural advertising networks.

Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies entirely, though doing so may impair the functionality of jililevo — for example, you may be unable to stay logged in between sessions. Instructions for managing cookies in popular browsers are available through each browser's help documentation. Strictly necessary cookies cannot be disabled as they are essential for platform operation.

5 Data Security & Retention

jililevo employs a layered approach to data security, combining technical, physical, and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure.

Technical Safeguards

• TLS/SSL encryption: All data transmitted between your device and our servers is encrypted using 256-bit TLS. This applies to account logins, game sessions, and payment flows.
• Password hashing: Account passwords are stored as salted cryptographic hashes. jililevo staff cannot view your plaintext password under any circumstances.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts for an additional layer of login security.
• Intrusion detection: Our platform is monitored around the clock by automated intrusion detection systems that flag and respond to anomalous access patterns in real time.
• KYC document security: Identity documents submitted for verification are stored in encrypted, access-controlled vaults accessible only to authorised Trust & Safety personnel.

Data Retention Periods

We retain your personal data for as long as your account is active and for a defined period following account closure, in accordance with our legal and compliance obligations:

• Active accounts: All data is retained for the duration of the account relationship.
• Closed accounts: Transaction records, KYC documentation, and account history are retained for a minimum of 5 years following account closure to satisfy anti-money-laundering record-keeping requirements.
• Support communications: Customer support records are retained for 3 years from the date of the most recent interaction.
• Marketing data: If you unsubscribe from marketing communications, we retain a suppression record of your email or phone number to ensure you are not inadvertently re-subscribed. This record is kept indefinitely unless you request full erasure.
• Analytics data: Anonymised analytics data has no defined retention limit as it contains no personally identifiable information.

6 Your Privacy Rights

As a player on jililevo, you hold a set of rights over your personal data. We are committed to facilitating the exercise of these rights in a timely and transparent manner. To submit any of the requests listed below, contact our support team at support@jililevo with the subject line "Privacy Request".

We will respond to all verifiable privacy requests within 30 calendar days of receipt. In some cases, particularly where requests are complex or numerous, we may extend this period by a further 30 days and will notify you accordingly. We may need to verify your identity before processing a request to protect against unauthorised access to another person's data.

7 Minors & Age Verification

Age verification is a core component of our registration and withdrawal process. All players are required to confirm that they are 18 years of age or older at the time of registration. jililevo conducts documentary age verification — requiring government-issued photo identification — before any withdrawal is approved.

If jililevo becomes aware, at any point, that a player account has been registered by or is being operated by an individual under the age of 18, we will take the following immediate steps:

• Suspend the account immediately, preventing any further deposits, withdrawals, or gameplay.
• Freeze any balance held in the account pending investigation.
• Refund any deposited funds (net of any bonuses claimed) to the payment source where it is technically possible to do so.
• Permanently close the account and delete the associated personal data, except where retention is required for fraud or legal reporting purposes.

We encourage parents and guardians in Bangladesh to make use of parental control software to prevent underage access to online gaming platforms. If you believe a minor has accessed jililevo using your payment method or personal details, contact us immediately at support@jililevo so we can investigate and take appropriate action.

8 Policy Updates & Contact

jililevo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change to this policy, we will update the effective date shown at the top of this page. For significant changes, we may also notify registered players via email or an in-platform notice.

We encourage you to review this Privacy Policy periodically. Your continued use of jililevo following the publication of any update constitutes your acceptance of the revised policy. If you disagree with a change, you are entitled to close your account and request deletion of your data by contacting our support team.

Contact Our Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us using the details below. Our privacy support team is available 24/7 and will respond within 2 business days for routine queries and within 72 hours for urgent matters such as suspected data breaches.

• Privacy enquiries: Email — support@jililevo (subject: "Privacy Request")
• KYC document queries: Email — support@jililevo (subject: "KYC Query")
• Data erasure requests: Email — support@jililevo (subject: "Erasure Request")
• Response time: Standard requests — within 30 calendar days. Urgent security matters — within 72 hours.