Responsible Gaming at jililevo

1 Our Commitment to Safe Play

jililevo is built on the belief that online gaming in Bangladesh should be an entertaining leisure activity — not a source of financial stress or personal harm. We take our duty of care to every player seriously, and responsible gaming sits at the very heart of how we operate our platform.

Our responsible gaming programme is not a box-ticking exercise. It is an active, living framework that informs product decisions, staff training, customer communications, and the tools we make available in every player account. We invest continuously in improving these safeguards because we know that behind every account is a real person whose wellbeing matters.

jililevo adheres to the following core principles in all responsible gaming matters:

• Prevention first: We provide proactive tools and information so players can manage their gaming before it becomes problematic, rather than only reacting after harm has occurred.
• Player empowerment: Every player has full, real-time access to their account activity, spending history, and responsible gaming controls without needing to contact support.
• No pressure to play: jililevo will never use marketing communications to pressure a player who has set limits, requested a time-out, or shown indicators of distress.
• Confidential support: All conversations with our responsible gaming team are handled with strict confidentiality and without judgment.
• Cooperation with external bodies: We work with recognised problem gambling organisations and will refer players to specialist support services where appropriate.

2 Age Restriction & Verification

Age verification is one of the most important safeguards we operate. We enforce it at two points: at registration (where players must declare their date of birth and confirm they are 18 or older) and at the withdrawal stage, where documentary identity verification is required before any funds are released.

Accepted Age Verification Documents

• National Identity Card (NID): Bangladesh National ID Card issued by the Bangladesh Election Commission — the primary accepted document for players based in Bangladesh.
• Passport: Any valid government-issued passport clearly showing the holder's date of birth and photograph.
• Driving Licence: A valid driving licence issued by the Bangladesh Road Transport Authority (BRTA) showing date of birth.

What Happens if Underage Access is Detected

If jililevo has reason to believe that an account is being operated by a person under 18 — through KYC review, behavioural signals, or a third-party report — we will immediately suspend the account, freeze any balance, and conduct a full investigation. Funds deposited by a verified minor will be returned to the payment source where technically possible, and the account will be permanently closed.

Advice for Parents and Guardians

We strongly encourage parents and guardians in Bangladesh to install parental control software on shared devices to prevent underage access to online gaming platforms. If you suspect a minor in your household has accessed jililevo using your payment details, contact our support team immediately at support@jililevo so we can investigate and take prompt action.

3 Self-Exclusion

Self-exclusion is one of the most powerful tools available to a player who feels that gambling is negatively affecting their life. jililevo offers a structured self-exclusion programme that fully suspends your account and prevents any form of gaming activity for the duration you choose.

Available Self-Exclusion Periods

How to Request Self-Exclusion

1. Log in to your account and navigate to the Responsible Gaming section of your account settings dashboard.

2. Select "Self-Exclusion" from the available tools and choose your desired exclusion period from the options listed.

3. Confirm your request. You will receive a confirmation email to your registered address. The exclusion takes effect immediately upon confirmation.

4. Alternatively, contact our support team via live chat or email at support@jililevo and request self-exclusion verbally. Our team will action the request on your behalf within 1 hour.

What Self-Exclusion Covers

• Full suspension of your jililevo account — you will be unable to log in, deposit, withdraw, or play any games.
• Immediate removal from all marketing lists — you will receive no promotional emails, SMS messages, or bonus notifications during the exclusion period.
• Any pending withdrawal at the time of exclusion will still be processed to your registered payment method (bKash, Nagad, Rocket, or bank account).
• For permanent exclusions, any remaining account balance will be returned to your primary payment method after identity verification.

4 Deposit Limits & Spending Controls

Managing how much you deposit is one of the most effective ways to keep gambling within a budget you are comfortable with. jililevo gives every player full control over their deposit limits, with changes available at any time directly from the account dashboard — no support contact required.

Types of Deposit Limits Available

How Limit Changes Work

• Reducing a limit: Any reduction to an existing deposit limit takes effect immediately and cannot be overridden during the cooling-off period.
• Increasing a limit: Any request to increase a deposit limit is subject to a mandatory 7-day waiting period before the higher limit becomes active. This cooling-off period is in place to prevent impulsive decisions during losing streaks.
• Removing a limit entirely: Removing a previously set limit also requires the same 7-day waiting period as an increase.

Loss Limits & Wager Limits

In addition to deposit controls, jililevo also offers optional loss limits (capping the amount you can lose in a given period) and wager limits (capping the total stake value you can place). Both can be configured in the Responsible Gaming section of your account settings and follow the same immediate-reduction / 7-day-increase rule described above.

5 Time-Out & Session Controls

Sometimes you need a short break rather than a full exclusion. jililevo's time-out and session control tools give you structured options to pause play and return when you feel ready — without permanently closing your account.

Cooling-Off Time-Out

A cooling-off time-out temporarily suspends your account for a period of your choosing, ranging from 24 hours to 28 days. During a time-out:

• You cannot log in, deposit, or place bets on jililevo.
• All marketing communications are paused for the duration of the time-out.
• Pending withdrawals continue to be processed normally.
• At the end of the time-out period, your account is automatically reinstated — you do not need to contact support to reactivate it.

Session Time Reminders

For players who want a softer nudge rather than a hard pause, jililevo offers configurable session reminders. You can set the platform to display an on-screen notification after a defined period of continuous play — for example, 30 minutes, 60 minutes, or 2 hours. The reminder prompts you to assess your session and decide whether to continue or log out. Session reminders can be configured in the Responsible Gaming section of your account settings.

Reality Checks

Reality checks are periodic on-screen pop-up messages that display key statistics about your current session, including time elapsed since login, total amount wagered, and net result (profit or loss). These interruptions are designed to provide an honest picture of your session at regular intervals, countering the natural tendency to lose track of time during extended play. Reality check intervals can be set to every 15, 30, or 60 minutes.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. jililevo encourages all players to periodically reflect on their gaming habits honestly. The following warning signs may indicate that gambling has moved from a recreational activity to a harmful one:

If you recognise several of these signs in your own behaviour — or in the behaviour of someone you care about — please do not wait to seek help. The earlier problem gambling is addressed, the easier it is to manage. jililevo's support team can point you toward effective resources and activate protective tools on your account immediately.

7 Support Resources & Helplines

jililevo strongly encourages any player who is struggling with gambling-related harm to reach out to professional support services. The following organisations provide confidential, expert assistance for people affected by problem gambling — whether you are a player yourself or a concerned family member or friend.

8 Contact Our Responsible Gaming Team

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week to assist any player who needs support, wants to activate protective tools, or simply has questions about safe gambling practices. All communications are treated with strict confidentiality.

• Email (Responsible Gaming): support@jililevo — use the subject line "Responsible Gaming" for priority handling.
• Live Chat: Available directly from your jililevo account dashboard — click the chat icon at any time for an instant connection to a support agent.
• Self-Service Tools: Deposit limits, time-outs, session reminders, reality checks, and self-exclusion requests can all be initiated independently from the Responsible Gaming section of your account settings — no support contact required.
• Response times: Responsible gaming requests submitted via email are actioned within 1 hour. Self-exclusion requests received via live chat are implemented within 15 minutes of confirmation.
• Language of support: Our support team serves players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.